Payment Policy

At KOLAW, operated by SOUTH AUSSIE PAINTING CO PTY LTD, we provide an absolute secure, transparent, and streamlined payment environment for all United States customers. To ensure compliance with global payment gateway rules and Google Merchant Center standards, this policy outlines every financial aspect of your transaction. We do not engage in hidden fees, deferred billing, or unauthorized recurring charges.

1. Accepted Payment Methods

We support a broad range of verified, internationally compliant payment methods during our checkout process. All transactions are fully encrypted using advanced 256-bit Secure Sockets Layer (SSL) protocols. We accept:

  • Major Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Apple Pay and Google Pay (available on compatible mobile devices and browsers).
  • Shop Pay: For express checkout, secure profile management, and swift transaction processing.

We strictly do not accept cash on delivery (COD), bank wire transfers, personal checks, money orders, or physical mail payments. All transactions must be completed entirely through our online secure checkout interface.

2. Base Currency & Pricing Transparency

The exclusive currency utilized for transactions, listing prices, checkout balances, and settlements on this storefront is the United States Dollar (USD, $). If you are an international consumer purchasing using a credit card denominated in another currency, please note that currency conversion rates and cross-border processing fees may be independently assessed by your card issuer. KOLAW does not control or collect these institutional fees.

3. Absolute Freedom From Hidden Costs

We enforce strict pricing honesty. The grand total visible to you on the final checkout page before authorization is the absolute final sum you will pay. We guarantee:

  • No Membership or Sign-Up Fees: Browsing and ordering is free from subscription models.
  • No Handling or Packaging surcharges: All packaging costs are fully absorbed by KOLAW.
  • No Hidden Duties or Tariffs: Orders dispatched to the United States are not subject to standard dynamic import tariffs at delivery.

4. Sales Tax Policy

In strict compliance with United States interstate e-commerce laws (including individual state economic nexus standards post-Wayfair), sales tax may be automatically calculated and added to your checkout total based on your precise shipping destination. The applicable tax rate depends entirely on your state, county, and municipal jurisdiction. If no sales tax line item appears on your final checkout receipt, your location currently does not require our corporate entity to collect sales tax at this time.

5. Order Authorization & Fraud Prevention

Your selected payment method will be immediately debited the full transaction value upon clicking the "Pay Now" or "Complete Order" button. To eliminate financial misrepresentation and protect our consumer ecosystem from fraud, all transactions pass through automated Risk Analysis Filters (powered by Shopify Payments and advanced 3D Secure verification). If our system identifies high-risk triggers (e.g., IP address mismatch, compromised card lists, billing address differing completely from bank verification records), your order may be flagged for human review or automatically cancelled. If canceled due to risk mismatches, funds are reversed immediately and usually return to your account within 2–5 business days.

6. Contact and Payment Dispute Mitigation

If you experience a technical error during checkout (such as double charging or accidental multiple orders), do not initiate a formal chargeback with your bank immediately. Bank disputes can freeze processing lines and cause extended delays. Please contact our dedicated financial support line immediately at support@kolaw.shop, and we will manually inspect our payment ledger to process an immediate direct refund if a technical discrepancy is confirmed.