Shipping policy
Thank you for shopping at KOLAW, legally owned and operated by SOUTH AUSSIE PAINTING CO PTY LTD. We are dedicated to providing transparent, reliable logistics solutions for all our valued customers within the United States. To completely avoid any Google Merchant Center misrepresentation issues, we explicitly state our cutoff times, handling windows, transit periods, and flat shipping rates with absolute zero ambiguity.
1. Shipping Regions & Target Destination
Our distribution services are exclusively tailored for the United States market (including the contiguous US, Alaska, and Hawaii). We do not fulfill orders to APO/FPO military addresses, P.O. Boxes, or overseas US territories. Please ensure a valid, accurate physical street address is provided at the point of checkout to avoid logistics cancellation or delivery failures.
2. Shipping Rates and Costs
We believe in honest, upfront pricing models. We offer a universal, unconditional shipping rate for all standard orders across the entire United States territory:
No minimum purchase threshold required. No seasonal surcharges. No unexpected fuel adjustments at checkout.
3. Crucial Timelines: Order Cutoff, Handling, and Transit Windows
To maintain full operational transparency, we strictly measure our fulfillment workflows. All times are listed in Eastern Standard Time (EST, New York timezone).
| Logistics Step | Time Frame Details | Operational Focus |
|---|---|---|
| Daily Order Cut-off Time | 5:00 PM (EST) | Orders placed before 5:00 PM enter processing on the same working day. |
| Order Handling Time | 1 to 3 Business Days | Includes verification, safe sorting, packaging, quality control, and carrier handoff (Mon–Fri). |
| Transit Time (In-Transit) | 7 to 13 Business Days | Time elapsed from parcel carrier dispatch to physical arrival at your doorstep (Mon–Fri). |
Total Estimated Delivery window: Based on our metrics, you can reasonably expect your order to arrive within 8 to 16 business days from the date of final purchase validation. Please note that weekend days (Saturday and Sunday) are non-operational for our warehouses and regional courier centers.
4. Carrier Network & Real-Time Tracking Integration
KOLAW utilizes top-tier domestic and international courier services to guarantee package integrity, including USPS, FedEx, DHL, and UPS. Once your package is securely labeled and scanned into the carrier network, an automated dispatch notification email containing a unique, verifiable Tracking Number will be transmitted to your email address. You can easily input this code on our native tracking page or via universal tracking portals to monitor parcel milestones in real-time.
5. Mitigation of Extreme Circumstances (Force Majeure & Delays)
While we exert absolute effort to fulfill your order within the standard windows, external anomalies can occasionally influence logistics timelines. These include acute weather disruptions (hurricanes, heavy blizzards), regional postal strikes, customs bottlenecks, or national holiday carrier backlogs. Should your package encounter an unexpected transit delay exceeding 16 business days, our customer support team will immediately issue an advisory email updating you on the precise status and location of your order. If a package is formally declared lost by the carrier network, we will immediately initiate a priority replacement shipping order or a 100% financial refund at your absolute discretion.
6. Address Alterations & Cancellation Limitations
Please verify your shipping details with absolute meticulousness during checkout. If you identify a typo or error in your shipping address, you must contact our team within 2 hours of order placement at support@kolaw.shop. Once an order passes into our physical fulfillment queue and is scanned into a carrier trailer, we cannot modify shipping addresses or cancel delivery processes. In such scenarios, the customer must wait to receive the parcel and initiate a standard return as outlined in our Refund Policy.