Contact Us

This page lists the official customer support and business identity details for Kolaw. Customers can use it for product questions, delivery support, return requests, payment questions, or help with pet care supply orders.

OUR IDENTITY

Legal Business Name: SOUTH AUSSIE PAINTING CO PTY LTD
Store Name: Kolaw
Physical Business Address: 17 PARKER ROAD ANGLE VALE, SOUTH AUSTRALIA, 5117 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@kolaw.shop
Business Phone Number: +61485991148

For order help, include the order number and checkout email. For product questions, mention the exact item name, such as the silicone paw cleaner cup, double sided grooming glove pair, or foldable pet travel mat.

If an item arrived damaged, incorrect, or incomplete, include photos of the shipping carton and the relevant product area: silicone bristles, removable inner sleeve, glove strap, grooming nubs, mat stitching, fold seam, or missing included part.

Support is handled during the stated hours. Delivery exceptions, return inspection, payment verification, damage review, and exchange availability may require additional details before we can finish the case.